Shipping policy
We aim to deliver MONADE products with care and clarity. Below you’ll find all relevant information regarding shipping rates, timelines, and restrictions.
Dispatch & Lead Times
All MONADE bags are hand-assembled in small batches to ensure the highest quality. Please allow 7–10 business days for your order to be prepared and dispatched.
Delivery Fees
| Region | Standard / Express | Free Shipping Threshold | Fee Above Threshold |
|---|---|---|---|
| United Kingdom | £10 / £20 | £300 | Free / £10 |
| European Union |
€10 / €20 | €300 | Free / €10 |
| Switzerland | 10 CHF / 20 CHF | 350 CHF | Free / 10 CHF |
| United States | $10 | $350 | Free |
| Rest of World (ROW) | £15 | £350 | Free |
Shipping fees will be calculated at checkout based on your location and delivery method.
Countries We Cannot Ship To
At this time, we are unable to ship to the following countries:
Afghanistan, Belarus, Bonaire, Saint Eustatius and Saba, Democratic Republic of Congo, Mali, Micronesia, Myanmar, Netherlands Antilles, Niger, Russia, Somalia, Sudan, and Ukraine.
Vis Maior
While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by events outside our control (e.g. customs delays, strikes, extreme weather). If any unexpected delay occurs, we will contact you as soon as possible.
Returns
For full return terms, please visit our Returns & Refunds Policy.
Contact
We’re happy to assist with any questions or concerns related to your shipment.
Please contact our team at info@monade.design.